Service and Support Global customer care for real solutions…
Hot Line Our efficient field support specialists with perfect knowledge of the SOFREL product line are always ready to answer your questions and provide all the information you need - from simple advice to help you start your system to remote diagnostics (remote maintenance).
Servicing or Replacing To increase our responsiveness and minimize your plant/process downtime, LACROIX SOFREL has established quick procedures for repairing or replacing your damaged equipment shortly: any electronic module returned by the customer is appraised on the day following its reception, and repaired or replaced, as required. In the latter case, you can even get a substitute module the day after your phone call.
On-site Support Start-up assistance, repairing, expert appraisal, … all these services are facilitated by LACROIX SOFREL's local Tech Support Centers. This ongoing support provides two user benefits: it assists you efficiently at your facility and improves your operators' skills to handle these tasks.
Custom Training LACROIX SOFREL holds over forty-five 1-to-5-day technical seminars annually on all our products (RTUs, master stations, front ends, etc.), where you want them -at your site or at our regional office. And of course, all our courses are accredited (approval No. 53350085735) Every year, more than 300 people benefit from in-depth training on SOFREL products with the following high-performance resources: - more than 10 instructors with specialized experience, - 4 training centers, - Suitable course materials, i.e. simulators, computer-based and audio/video tools, installation instructions, user's guides, and more...
